Returns & Refunds Policy
1. Return Policy
We offer a 3-day return policy from the date of delivery. If you are dissatisfied with your purchase for any reason, you may return the product within this period for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, unworn, and in its original condition with all tags attached.
- The product must be returned in its original packaging.
- Proof of purchase (order number or receipt) must be provided.
3. Refund Process
If You Don’t Like the Product: If you are unhappy with the product, you may return it within 3 days for a refund. The delivery charge will be deducted from your refund amount.
If You Change Your Mind: If you change your mind about a product and wish to return it, you will be responsible for the delivery charge for the return shipment.
If the Issue is From Our Side: If the product is defective, damaged, or incorrect due to an error on our part, we will bear the full delivery charge for the return and provide a full refund or replacement.
4. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at cc.loomor.com or call at 01759125096 within 3 days of receiving your order.
Provide your order number, the reason for the return, and any supporting photos (if applicable).
Our team will guide you through the return process and provide a return address.
5. Refund Timeline
Once we receive and inspect the returned product, we will process your refund within 5-7 business days. The refund will be issued to your original payment method, minus any applicable delivery charges.
6. Exchanges
If you would like to exchange a product, please contact our customer support team. Exchanges are subject to product availability, and you may be required to pay the delivery charge for the new item.
7. Non-Returnable Items
The following items are not eligible for return or refund: Products that have been used, washed, or damaged after delivery. Products without the original tags or packaging.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: cc.loomor.com
Phone: 01759125096
Address: House 733/1, Sadar, Cumilla.
Thank you for shopping with Loomor. We appreciate your trust in our trendy drop shoulder T-shirts and shirts and are committed to providing you with the best shopping experience